WebFuneralSupply is operated by FS1 co — Funeral Source One Supply Company, Inc. — of Johnson City, Washington County, Tennessee. Serving funeral professionals since 2009. One policy library governs all Funeral Source One Supply Company storefronts.
Terms of Sale
By placing an order with WebFuneralSupply, a Funeral Source One Supply Company, you agree to these Terms of Sale. All order pricing and shipping dates are subject to change; estimated ship dates reflect current lead times and are not confirmed dates. Pricing errors may result in order cancellation — we may contact you or cancel an order containing a pricing discrepancy without further obligation. Limited quantities may apply, and sales may be restricted by region or purchaser. Product descriptions and pricing are subject to change without notice.
Orders awaiting payment are held for ten (10) days and accrue a daily storage fee of $250.00. After ten (10) days, the order is considered inventory and available for purchase by others.
These terms, and any separate agreement under which we provide products or services, are governed by and construed in accordance with the laws of the State of Tennessee, with venue in Washington County, Tennessee — 140 Kwickway Lane, Building 7, Johnson City, TN 37615.
Shipping Policy
Same-day shipping guarantee. In-stock items ordered on business days ship same day. The guarantee is conditioned on availability — confirm current lead times through our Help Center or at 1-888-792-9315 before ordering time-critical equipment. Out-of-stock merchandise ships per published lead-time estimates; lead times on built-to-order equipment can run 12–14 weeks.
Freight & rates. Shipping rates are determined by order weight and delivery location. Checkout estimates may be adjusted; we notify you within 48 hours if an adjustment occurs. The displayed rate does not guarantee final cost.
Delivery & unloading. Receiving locations for freight/LTL equipment must have a forklift or equivalent unloading capability. The customer is solely responsible for damage occurring during unloading. Inspect every shipment inside and out at delivery — you have up to 30 minutes to inspect — and note any damage on the delivery paperwork at the time of receipt. Once the freight carrier takes possession, our liability ends; damage claims must be documented at delivery. Payment is due regardless of any claim for damage, shortage, or other shipment issue, which we will work with you and the carrier to resolve.
Assembled equipment. When ordering pre-assembled units, the customer assumes complete responsibility upon delivery, including any repositioning, disassembly, or reassembly needed for site access and final installation. Confirm adequate space and resources before ordering.
Tracking. Shipping confirmations include tracking. If an order has not arrived within 5 days of your confirmation email, contact our team through the Help Center.
Prefer to skip freight altogether? Local pickup is available in Johnson City, Tennessee.
Return & Refund Policy
Eligible returns must be unused, in the same condition received, with tags and original packaging, accompanied by proof of purchase. All approved returns incur a 20% restocking fee; orders cancelled more than 50% through production are subject to the same fee at our discretion. Customers pay return shipping with tracking; original and return shipping are non-refundable and deducted from refunds. Upon inspection, refunds issue to the original payment method, less the restocking fee and shipping.
Non-returnable: custom-built products (racks, coolers, embalming tables, special orders, personalized items), hazardous materials, flammable liquids or gases, sale items, and gift cards. Certain equipment lines are sold on an all-sales-final basis and are identified as such on the product page. For exchanges, return the original item and place a separate order for the replacement. Arrived defective, damaged, or incorrect? Contact us immediately through the Help Center.
Privacy Policy
We collect personal information you provide during a purchase or quote request — name, facility, address, email, phone — and automatically receive your IP address. With your permission, we send emails about our store, new products, and updates. Providing information to complete a transaction implies consent to its collection for that purpose; for secondary uses such as marketing we request explicit permission or provide an opt-out. You may withdraw consent at any time by contacting our Privacy Compliance Officer: FS1 co, PO Box 26, Fall Branch, Tennessee 37656, or 1-888-792-9315.
We may disclose personal information if required by law or if you violate our Terms of Use. Third-party providers — including payment processors — handle your data under their own privacy policies, and certain providers may be located in a different jurisdiction than you or us. Credit card data is encrypted under the Payment Card Industry Data Security Standard (PCI-DSS) and stored with AES-256 encryption; our storefront uses SSL. We use session cookies, visit-tracking cookies, and cart-storage cookies through the Shopify platform. We never sell your personal information.
US Privacy Rights — Do Not Sell or Share My Personal Information
The California Consumer Privacy Act (CCPA) and similar state laws provide residents with rights over how personal information is treated, including the right to opt out of the "sale" or "sharing" of personal information (such as advertising-related data collection). To exercise your rights — access, correction, deletion, or opt-out — contact us through the Help Center, call 1-888-792-9315, or write to FS1 co, PO Box 26, Fall Branch, Tennessee 37656. We honor verified consumer requests from all US states with applicable privacy laws.
Terms of Use
This website is operated by FS1 co (Funeral Source One Supply Company, Inc.) and hosted on the Shopify e-commerce platform. By using it you must be of the age of majority in your state. You may not use our products or site for any unlawful purpose, transmit malicious code, or reproduce, duplicate, copy, sell, or resell any portion of the service or its content without express written permission. We are not responsible if information made available on this site is not accurate, complete, or current; reliance on site material is at your own risk. We reserve the right to correct errors and update information without prior notice. Links to third-party websites are provided for convenience — we are not liable for third-party sites, materials, or transactions. The service is provided "as is" and "as available" without warranties of any kind; to the fullest extent permitted by law we disclaim liability for indirect, incidental, punitive, or consequential damages, including lost profits, revenue, savings, or data. You agree to indemnify and hold harmless FS1 co, its officers, employees, and agents from any claim arising from your breach of these terms or violation of law. If any provision is found unenforceable, it shall be enforced to the fullest extent permitted and the remainder shall stand.
Website Accessibility Policy
WebFuneralSupply is committed to making our website usable by all people, including those with disabilities, and we work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Accessibility is an ongoing effort: if you experience difficulty accessing any part of this website, or would like to request content in an alternative format, call 1-888-792-9315 (Monday–Friday, 8:00 AM–6:00 PM EST) or reach us through the Help Center, and our team will assist you promptly.
Questions about any policy? Visit the Help Center, request a quote, or call 1-888-792-9315. WebFuneralSupply · A Funeral Source One Supply Company · 140 Kwickway Lane, Building 7, Johnson City, TN 37615 · Since 2009.